Pet Food Bank Information

*** PLEASE READ ALL INFORMATION CAREFULLY ***

The Pongo Fund Pet Food Bank keeps people and their pets together during the toughest of times. We are a volunteer driven public charity working from a no frills warehouse as well as from numerous satellite locations throughout the community, and we have provided more than 34 million high-quality meals for 211,000 hungry animals during the past twelve years and we will do our best to help you too. Please remember we are not a government agency and we do not receive government funding, and we are not a full-time pet food provider but rather a supplemental resource only. We maintain an extensive inventory of high-quality food including prescription diets and specific proteins, and if you have questions about our food or guidelines, please contact us by phone or email so we can answer any questions.

IF THIS IS YOUR FIRST VISIT — PLEASE READ THESE IMPORTANT DETAILS:

  • An appointment is required for your first visit to The Pongo Fund.
  • Please DO NOT come to The Pongo Fund without an appointment because we will not be able to help you.
  • If this is your first visit please call us at 503-939-7555 or email us at least 7 days in advance of our next scheduled pet food bank so we can complete paperwork and schedule your arrival time.
  • In your call or email please tell us your name, address (if available), phone number and reason for contacting The Pongo Fund.
  • Without your name, address (if available), phone number and reason for contacting us, we will not respond.
  • We return calls as quickly as possible and between the hours of 8am – 9pm. Please be sure to put our phone number in your contacts so you can answer when we call.
  • All calls are recorded for accuracy.
  • Please note that during our call we will ask questions of a personal nature about you and your pets to ensure we can provide the best service.
  • If you do not answer calls from numbers you don’t recognize then be sure to put our phone number in your contacts because we do not leave messages.
  • We will call you back two times. If you do not answer the first call we will call a second time. If you do not answer either call, we will not call again.
  • Please be sure to include your telephone number so we can call you back. Without your phone number we will not be able to call you back or complete paperwork. Please be sure to put our phone number in your contacts so you can answer the return call.
  • We return calls between 8am – 9pm.
  • For some reason, our Caller ID does not say The Pongo Fund. We’re not sure why, but most recently it has said Public Health, Health Care, Charity or our phone number. Please be aware of that so you don’t miss the call.
  • We will call you back two times. If you do not answer the first call we will call a second time. If you do not answer either call, we will not call again.
  • PLEASE DO NOT COME TO THE PONGO FUND WITHOUT AN APPOINTMENT on your first visit, as we will not be able to help at that time. 

HERE’S WHAT TO KNOW BEFORE VISITING THE PONGO FUND FOR THE FIRST TIME:

  • The Pongo Fund provides millions of high-quality pet food meals each year and we look forward to helping you too.
  • We require that you treat everyone at The Pongo Fund with courtesy and respect.
  • The Pongo Fund is a NO SMOKING area both inside and out and we have NO RESTROOMS available.
  • Onstreet parking is free but no offstreet parking is provided. If you park in any of the reserved parking spaces your car will be towed without warning.
  • We love animals but space is limited, so please do not bring your pets with you.
  • Please read the following information carefully. If you have further questions please email and let us know and we’ll do our best to help. Our email address is info@thepongofund.org

HERE IS A BRIEF PREVIEW OF YOUR FIRST VISIT:

Please arrive at your scheduled time and we will complete paperwork. Please note there may be a short wait as we will also be helping other people. Please wear a COVID mask and bring your state drivers license or state ID card as available. You will need to sign two documents and we will also take your photo. We will provide you with as much food as guidelines allow pursuant to availability. The food we provide will be of the highest quality but we do not guarantee the amount of food or brand of food as our inventory changes. The Pongo Fund is a NO SMOKING area both inside and out and we have NO RESTROOMS available. Please note there is no offstreet parking provided, but street parking is free. If you park in any of the reserved parking spaces your car will be towed without warning.

FOLLOW UP VISITS: After your first visit, for follow-up visits please arrive at 12pm

  • For health and safety and other community benefit, we prefer the animals we help have been spayed or neutered unless deemed unsafe due to age or other issues per your veterinarian’s instruction. If your animals are not spayed or neutered we can help you get that done. If your pets have already been spayed or neutered please let us know.
  • We will always provide you with the highest quality food and as much food as our guidelines allow pursuant to availability.
  • We are unable to provide food for multiple family members and/or for pets belonging to multiple people living at the same address.
  • You must be at least 18 years of age to directly access our services, but we also provide food to many other food pantries and organizations that maintain their own age guidelines.
  • Our mailing address is PO Box 9000, Portland, Oregon 97207.
  • Our pet food bank address is 3632 SE 20th Avenue, Portland Oregon 97202. Telephone 503-939-7555. (this is not our mailing address — mail should be sent to our PO Box)
  • The Pongo Fund is a NO SMOKING area both inside and out and we have NO RESTROOMS available.
  • Street parking is free.
  • PLEASE DO NOT PARK in any of the reserved parking spaces as they are not our spaces and your car will be towed.
  • If you cannot get to our Pet Food Bank please contact these other pet food resources.
What to bring with you:
  • If you have it, please bring government issued photo ID such as a driver’s license or state ID card.
  • If you have it, please bring a current phone, cable or utility bill, mortgage or rent statement, or similar document to verify your address.
  • You DO NOT need to have a current address to receive help from The Pongo Fund.
  • You DO NOT need to be receiving food stamps to receive help from The Pongo Fund, but if you are, please bring your food stamp card or your current letter of state documentation.
  • Please bring a clean, heavy-duty bag, either a paper bag or tote bag.
If you cannot get to our Pet Food Bank please contact these other pet food resources.
2024 Schedule–Upcoming Dates

As a volunteer driven organization The Pongo Fund works from many satellite locations and does not maintain a formal daily schedule, so please call 503-939-7555 for most current information. Our large scale monthly Pet Food Banks are typically the 4th Sunday of each month, except when holidays require an alternate date. Our next date is:

    • Sunday, February 25, 2024 

Directions

The Pongo Fund Pet Food Bank is conveniently located at 3632 SE 20th, Portland, OR, 97202, near SE 20th & Powell Blvd, in the Central Eastside area. We are served by Tri-Met bus lines 9, 10, 17, and also the new Orange Max Line.

Plan your ride with the TriMet Trip Planner.

Disabled or on Medicaid, or facing other challenges? You might qualify for the TriMet Ride Program.