Veterinary Care

The Pongo Fund provides referral information for lower cost veterinary care via a network of veterinarians at their own clinics. We cannot help with each request but we help as often as we can. For more information, please reply to the questions below and email us at info@thepongofund.org.

If this is an EMERGENCY please scroll down for Emergency Resources and LOW-COST EXAM INFORMATION

Please note that we ask the following questions so we have accurate information. Please answer all or as many questions the best you can. Please copy and paste the below questions into the body of an email and put your answers next to each question and email us back.

Do not include any attachments or photos as that will block delivery of your email.

***If you do not provide us with at least basic contact information such as your name, address, telephone number and a description of why you are contacting us, we will not respond.***

  1. Your full legal name, date of birth, home address and telephone number.
  2. How did you hear about The Pongo Fund? For example, from a neighbor, a social worker, an agency, am a current client, etc.
  3. The name, breed, weight, sex and age of your pet needing care? For example: Spot, dog, 50 lbs, M, 2 years old
  4. How long have you had your pet?
  5. Your pet’s current health condition that needs attention?
  6. How long has this condition been evident?
  7. If there was an accident that caused an injury, what was the accident and when and how did it occur?
  8. Do you currently have a veterinarian? If so, who is it? And when was your last visit?
  9. Has your veterinarian examined your pet for the current condition you are telling us about now? And if so, what were the findings?
  10. Where was your pet adopted or purchased from, and when? Specific information is requested. For example: shelter, humane society, rescue group, bought from breeder for $100, friend, found, etc.
  11. Is your pet current on vaccinations? If not, please tell us why not.
  12. Is your pet spayed or neutered? If not, please tell us why not. (for example, is cost an obstacle, do you plan to breed, vet advises against it due to age or other issues, etc?)
  13. Is your pet licensed in the county in which you reside?
  14. What food(s) do you currently feed your pet? Please tell us the specific type and brand(s) if you know them.
  15. Does your pet have any allergies? If so, have they been tested for these allergies to determine the cause?
  16. Are you currently employed? If so, where do you work and how many hours do you work per week?
  17. Are you currently receiving services from any animal welfare group? If so, what group and what services?
  18. Are you currently receiving any social service or government assistance? If so, what assistance do you receive, and what is the dollar amount?
  19. How much is your current or average monthly income, and from what sources? Please include all income sources.
  20. How many people live in your home, and what are their ages?
  21. Do you have other pets? If so, please tell us their name, breed, sex and age?
  22. Have all pets in your home been spayed or neutered?
  23. Have you ever been arrested for or charged with a crime against animals?
  24. Is there anything else you’d like us to know?

We’ll be back in touch after we receive your information. Please note that we receive many requests for help and unfortunately we cannot help in all cases, and it could take us several days to be back in touch with you.

  • Please be sure to include your telephone number so we can call you back. Without your phone number we will not be able to call you back or complete paperwork. Please be sure to put our phone number in your contacts so you can answer the return call.
  • We return calls between 8am – 9pm.
  • Due to privacy concerns, we are unable to leave voice mail messages.
  • For some reason, our Caller ID does not say The Pongo Fund. We’re not sure why and it’s out of our control, but most recently it has said Telemarketer, Public Health, Health Care, Charity or just listed our phone number. Please be aware of that so you don’t miss the call.
  • We sometimes call back using a blocked number. We are unable to change that, so if you do not answer blocked numbers, you may miss our call.
  • We will call you back two times. If you do not answer the first call we will call a second time. Do to our call volume, if you do not answer either call, we will not be able to call again.
  • Please do not email any attachments or photos as that will block delivery of your email.

If this is an EMERGENCY, please review the Emergency Resources below. Please also note that almost all requests for help will require a basic exam to help determine or confirm various issues, but we are not able to provide basic exams. There are several veterinarians in the local area that provide exams in the $50 – $75 range and we suggest calling area veterinarians to learn more about their exam cost.

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*****FREE OR LOW-COST EXAM INFORMATION*****

Please note that Banfield Pet Hospital will provide a FREE EXAM for new clients. To receive your coupon for the free exam, please click this link which will take you to the Banfield website: https://bit.ly/3KbUia7. Once you have the coupon you simply need to contact the location closest to you and schedule your appointment. You are not required to mention the coupon when you make your appointment. The exam can be for any reason whatsoever but it does not include testing, medications or advanced treatment. Please know that an exam is the best first step to diagnose and treat any veterinary concern and will provide a blueprint for next steps going forward. While at Banfield you are not required to authorize any tests or treatments other than the free exam, but the information such exam provides could be helpful in determining your treatment plan going forward. While the free exam has no cash value, it may provide helpful information. Please feel free to contact The Pongo Fund after your exam.

(From Banfield Pet Hospital Website: This coupon is good for one office visit and general physical exam. No purchase required. Fees will apply for additional services that customer requests, including diagnostic tests, medications, treatment and hospitalization. Cannot be applied toward membership plan wellness fee or any other charges. Not valid with any other offers. One coupon per person for one new pet patient. Valid for dogs and cats at participating locations in the U.S. No cash value.)

**********IF THIS IS AN EMERGENCY, please contact:**********

Multnomah County Animal Services – 503-988-7387

ASPCA Animal Poison Control – 888-426-4435 (a fee may apply)